Welcome to Apple Hollow



POLICIES AND ORDER INFORMATION -
SHIPPING, PACKAGING, AND RETURNS

Please take a moment to review our terms and conditions before placing your order. Our goal is to have happy customers. If the service did not meet your expectations, please email us with the details. Although some items are out of our control, we do strive to make improvements. We want you to be happy with your purchase, and to understand our policies in the unlikely event that there is a problem with your order.

SHIPPING INFORMATION, RESTOCKING FEES, RETURNS, LOSS AND DAMAGE CLAIMS


SHIPPING CHARGES AND INFORMATION: Please visit our FAQ Page for information about Shipping.

ORDER CANCELLATIONS: Order cancellations which occur before an item has been manufactured or shipped, will have any bank charges that we have incurred through our credit card processors or Paypal, deducted from the amount refunded, plus a $5 handling fee. This service charge may be in excess of 5% depending on your method of payment. You may choose a merchandise credit coupon, which enables you to place another order with us within 2 weeks time, in order to avoid the above service charge. Order cancellations which occur too late to stop a shipment or manufacturing of a special order product will be handled as a Return. See the next section.

RETURNS AND AUTHORIZATION FOR RETURNS: You must call for authorization before making any returns. For any claims of damage in shipping please contact us within 5 days of receipt. We will instruct you how to pack and ship the item if necessary. There is a restocking fee of 20% for all orders which are RETURNED OR REFUSED by the customer. CREDIT ON RETURNS IS ISSUED ONLY IN THE FORM OF MERCHANDISE CREDIT. All shipping charges incurred by us will be deducted from the amount of merchandise credit.

NON RETURNABLE ITEMS:Used and antique items are sold AS IS and are not returnable. Fiber, yarn, replacement parts, handmade items, books and dvds are not returnable.

REGARDING SHIPPING DAMAGE: If you find any damage to your order, even if the box it arrived in appears in good condition, SAVE THE BOX AND PACKING MATERIAL. Shipping damage must be verified by the carrier, but contact us first. We reserve the right to replace items damaged in shipping, or found to have manufacturing defect (an unlikely possibility). We are not responsible for losses due to carriers' negligence or standard practices, such as leaving goods on porches or garages without your signature, unless you notify us at the first opportunity that you have not received your package.

We ALWAYS acknowledge your order placement via email, and inform you by email of the date that we or our suppliers plan on shipping, to the best of our ability. When available, we supply a tracking number (UPS) or shipping confirmation (Postal). If you do not receive your order within one week of the date we quoted you, CONTACT US.

IN THE INTEREST OF THE ENVIRONMENT: Whenever possible we use recycled packing materials, and hope you will reuse or recycle them as well.

We do not publish a paper catalog. Please print out only the pages of our site which are of interest to you, and use them as your catalog.

Whenever possible, we dropship large items from our suppliers to avoid multiple shipments, to conserve energy in shipping, and to keep your costs down.





THANK YOU FOR YOUR ORDER!


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Copyright 1998 - 2012, Apple Hollow Farm Fiber Arts Studio. Permission is required before using or reproducing material found on any of the pages on this site, regardless of whether text or images or unique ideas. Much of the art is original. Permission is NOT granted to anyone who intends to use our name, Apple Hollow, alone or in combination with any other words, for commercial or personal reason, on or off the net. Additionally, I have made every effort to both ask permission and give proper credit where necessary when using material from others, however, if any of this material is being displayed in a manner you feel is inappropriate, please contact me via email so I can correct the situation.

a Mac, of course 16 May 2012

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